Refund policy

Short version: if a module doesn't work as documented and we can't fix it, you get your money back.

The guarantee

For 14 days after purchase you can ask for a full refund if the Product does not work as its documentation says (for example it fails its own tests on a supported Node version, or a documented feature is missing or broken) and we cannot resolve it for you. Tell us what you tried; we will usually fix the problem or release a patch first, and refund you if we can't.

How to ask

1. Email support@softreuse.com from the address you bought with.
2. Include your order reference (shown on the purchase page in your account) and what went wrong.
3. We reply within two business days.

What happens when you are refunded

• The refund is issued to the original payment method through Stripe. Your bank usually shows it within 5 to 10 business days.
• The licence ends when the refund is issued, and download access to the package is removed automatically. Please delete your copies.
• Your order stays in your account marked refunded so you have a record.

Paid twice by mistake

If you complete two checkouts for the same module, the second payment is refunded automatically. If you ever see two charges, email us and we will sort it out.

Your legal rights

This policy is in addition to any rights you have by law as a consumer, which it does not limit.