Support

Email support@softreuse.com. It is read by the person who wrote the code. We reply within two business days.

Include these, and we can usually answer in one reply

• The email address on your account and your order reference (on your purchase page).
• The module and version, your Node.js version, and your database.
• What you expected, what happened, and the error output with secrets removed. Never send API keys or webhook secrets.

Common questions

I paid but I don't see my purchase

Sign in with the account you bought with and open Purchases. Confirmation normally takes seconds; some payment methods take a few minutes. If it has been longer than an hour, email us with your Stripe receipt.

I lost the download

Downloads stay in your account. Open the purchase and press download; links are generated fresh each time.

I forgot my password

Use password reset.

I need an invoice or want to change the billing details

Stripe emails a receipt after payment. For an invoice with a company name or VAT number, email us with your order reference.

I want a refund

Read the refund policy, then email us.

I found a security problem

Email us with the subject "Security". Please give us a chance to fix it before you publish details.